Module 4

Module 4: Current state of organizational orientation of outpatient nursing services in Hamburg towards migrants

Since the 1980s, healthcare institutions in Germany have been endeavoring to focus on the cultural and linguistic needs of their clients and employees. This cross-cultural opening [1] embraces the removal of language barriers, the increase in the proportion of foreign healthcare workers, job-related language support or multilingual information material [2, 3]. So far, there has been no systematic investigation to evaluate the state of cross-cultural opening in outpatient care.

Research question
Which interventions do homecare providers employ in the context of cross-cultural opening?

A complete survey of all outpatient care services in the Federal State of Hamburg is being conducted. Every outpatient care provider in Hamburg is invited to participate in this survey. Since there is no corresponding questionnaire available to assess the status of cross-cultural opening, an instrument will be developed, which is based on a systematic review that is being conducted within the research group Migration and Psychosocial Health.


SCHILDER, M. (2012). Interkulturelle Öffnung in der ambulanten und stationären Altenpflege/ -hilfe. In: Griese, C., Marburger, H. (Hrsg.). Interkulturelle Öffnung: Ein Lehrbuch, pp. 201-223.

PAVKOVIC, G. (2009): Interkulturelle Teamarbeit. In: Oetker-Funk, R, Maurer, A. (Hrsg.). Interkulturelle psychologische Beratung. Entwicklung und Praxis eines migrantensensiblen Konzepts.

Arbeitskreis Charta für eine kultursensible Altenpflege /Kuratorium Deutsche Altershilfe (Hrsg.) (2002). Für eine kultursensible Altenpflege. Eine Handreichung. Köln.